Welcome to Ja-Chocolicious. By accessing our website or purchasing from our shop, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • Ja-Chocolicious (“we,” “our,” or “us”) specializes in chocolates, sweets, and confectionery products crafted with care for personal enjoyment and gifting purposes.

  • By using our website or making a purchase, you confirm that you are at least 18 years old, or have the consent of a parent/guardian.

2. Products & Availability

  • We make every effort to provide accurate product descriptions, prices, and images. However, variations in flavor, color, or packaging may occur as many of our items are handcrafted.

  • All items are subject to availability. If a product becomes unavailable after you place an order, we will notify you promptly and offer a suitable replacement or refund.

3. Orders & Payments

  • Orders can be placed online or directly at our physical shop.

  • Payments must be completed before processing. We accept secure online payments and major credit/debit cards.

  • All prices are listed in AED and include applicable taxes unless stated otherwise.

4. Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and external factors such as weather or courier delays.

  • We are not responsible for delays beyond our control, but we will assist in resolving issues where possible.

  • Customers must provide accurate delivery details; Ja-Chocolicious is not liable for failed deliveries due to incorrect information.

5. Returns & Refunds

  • Due to the perishable nature of chocolates and sweets, we cannot accept returns once products have been delivered.

  • Refunds or replacements are available only if items arrive damaged, spoiled, or incorrect. Claims must be made within 24 hours of delivery with supporting proof (photo or video).

6. Allergies & Dietary Information

  • Many of our products may contain allergens such as nuts, dairy, soy, or gluten.

  • Customers are responsible for reviewing product details and labels before purchase. Ja-Chocolicious cannot be held liable for allergic reactions if this information is overlooked.

7. Intellectual Property

  • All logos, designs, images, packaging, and content on this website belong to Ja-Chocolicious. They may not be reproduced, copied, or used without prior written consent.

8. Limitation of Liability

  • Ja-Chocolicious will not be held liable for any indirect, incidental, or consequential damages related to the use of our products.

  • Our maximum liability is limited to the purchase price of the product in question.

9. Governing Law

  • These Terms & Conditions are governed by the laws of the United Arab Emirates.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.