At JA-Chocolicious, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, shop with us, or interact with our services.

1. Information We Collect

When you use our website or make a purchase, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.

  • Payment Details: Securely processed through our trusted payment partners (we do not store your card details).

  • Order Information: Products purchased, delivery preferences, and order history.

  • Website Usage Data: IP address, browser type, device details, and browsing activity (via cookies or analytics tools).

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Provide customer support and respond to inquiries.

  • Improve our products, services, and website experience.

  • Send you updates about promotions, offers, and new arrivals (only if you opt in).

  • Ensure payment security and prevent fraud.

3. Sharing Your Information

We never sell or rent your personal information. We may share your data only with:

  • Trusted service providers (payment processors, shipping companies, IT support).

  • Legal authorities if required by law or to protect our rights.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and improve your browsing experience.

  • Analyze website performance and traffic.

  • Deliver relevant marketing offers (only with your consent).

You can manage or disable cookies through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. Payment details are always encrypted and processed through secure gateways.

6. Your Rights

Depending on your location, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal data (subject to legal or transactional obligations).

  • Opt out of marketing communications at any time.

7. Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.